Refund Policy

At Vida Pura Atx, we strive to provide high-quality IV therapy services to our clients. However, we understand that there may be instances where a refund is warranted. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

1. Eligibility for Refunds:

Refunds may be issued in the following circumstances:

• Cancelled Appointments: If you cancel your appointment at least 48 hours before the scheduled time, you may be eligible for a full refund of any prepaid fees.

• Unsatisfactory Service: Refund eligibility will be determined on a case-by-case basis.

• Service Not Rendered: If, for any reason, we are unable to provide the agreed-upon IV therapy service, you will be entitled to a full refund of any prepaid fees.

2. Refund Process:

• To request a refund, please contact us at Vidapura.atx@gmail.com and provide details about the reason for your request.

• Refund requests must be submitted within 2 days of the date of service or appointment cancellation.

• Upon receipt of your refund request, we will review the request and notify you of the decision within a reasonable timeframe.

• If your refund request is approved, refunds will be processed using the original method of payment. Please allow 10 days for the refund to be credited to your account.

3. Non-Refundable Fees:

Certain fees may be non-refundable, including but not limited to:

• Consultation fees or administrative fees associated with appointment scheduling (Telehealth )

• Fees for services already rendered, unless otherwise specified in this refund policy.

4. Modifications to Refund Policy:

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By scheduling an appointment or using our services, you agree to abide by this refund policy.